You will receive a set of FAME pin mailers containing the Login ID and Password from us after you have opened a Unit Trust Account or Managed Account.

We have prepared a User Guide for new users, focusing on the core features of FAME. You can access the user guide here.

You may contact your Financial Advisory Representative should you require any assistance on technical-related matters. If you do not have a Financial Advisory Representative, you may email us at sgtechsupp@fameplatform.com.

You may request for a new FAME password via your Financial Advisory Representative or download the password request form and email it to us at sgclientservice@fameplatform.com.

Alternatively, you can also use the Forgot Password feature on the login page.

FAME password request forms that are received after 4.00pm will only be processed on the next working day.

If you forgot your login ID or password, you can retrieve them via the “Forgot Login ID / Password” link on the login page.

You will be prompted to enter your IC number (that was used during account opening) for verification.
After clicking on the “Verify” button, your security question will be displayed. Enter your answer in the field and proceed to click on the “Submit” button.

Your new login ID and/or password as requested will be sent to you via a secured medium.

If you cannot remember your Security Question and/or Answer, you may request for a new FAME password via your Financial Advisory Representative or download the password request form and email it to us at sgclientservice@fameplatform.com.

FAME password request forms that are received after 4.00pm will only be processed on the next working day.

You will receive emails from CISCO Registered Email Service containing your Login ID and Password if you have selected the email delivery mode.

Opening the attachment in the email will direct you to the CISCO RES website. Follow the instructions on screen to retrieve your login details.

You can also refer to the CISCO RES User Guide here.

FAME Login ID and Password is only issued to the main applicant of the account. We currently do not have a separate login for the join applicant.

This feature is currently not available online. Please contact your Financial Advisory Representative on how you can update your personal particulars.

Please click here to learn about the various modes of payments accepted.

1. Your Financial Advisory Representative will submit portfolio in FAME to redeem the units.
2. You have to approve the portfolio before 3pm in order to obtain the unit price of the same day (Transaction Date = T). Price will be known on T+2, depending on the Fund.
3. The redemption proceeds will be credited to your account* by T+7 working days. T = date PSPL approve the order.
   1. Cash/SRS – credited to Wrap Account, which will in turn, be invested into Phillip Money Market Fund (MMF).
   2. CPF – returned to CPF Agent Bank.
4. To withdraw Phillip MMF, complete the Partial Withdrawal/Termination of Advisory Unit Trust Wrap Account form for our processing.
5. Withdrawal via Quick Cheque Deposit will take 2 to 3 working days before the proceeds are credited into your bank account. You can check with your bank for an update on the status of the cheque deposit.

All major internet browsers can be used to access FAME. If you are encountering any problems with your internet browser, you can update your browser to the latest available version before trying again. If the problem persists, you may email us at sgtechsupp@fameplatform.com.

Try disabling your popup blocker or adding fame.com.sg to safe list in your popup blocker. Refer to FAQ point on how to Configure Popup Blocker.

• Install Java Virtual Machine
• Enable Java Script (Mac OS)
• Update Internet Browser
• Configure Popup Blocker

1. Goto http://www.java.com/en/download/manual.jsp.
2. Click on the 2nd download button (Window offline installation).
3. When a dialog box appears, click "Open" and "Run".
4. After the download has completed, follow the installation instruction to install Java. (Typical installation).
5. After installing Java, close the previous internet explorer (if any) and restart the internet explorer and login to FAME.

1. Go to http://windows.microsoft.com/is-is/internet-explorer/download-ie.
2. Click on Download Internet Explorer 9.
3. Close your current browser.
4. Run the file to install the latest Internet Explorer 9.
5. After the installation, launch the Internet Explorer and login to FAME.

1. Click on Firefox menu on the top left hand corner of the browser.
2. Go to “Help” and click on “About Firefox”. The checking for update will start automatically.
3. Click on “Update” to start the update (if any).
4. Restart your browser and login to FAME.

1. Click on Chrome menu on the top right hand corner of the browser.
2. Select “About Google Chrome”. The checking of update will start automatically.
3. Click on the “Update” to start the update (if any).
4. Restart the browser and login to FAME.